I began my career at DOOLEYS as a Customer Service Attendant in June 2016, whilst studying a Bachelor of Policing at Western Sydney University. I completed a Certificate III in hospitality through DOOLEYS Academy Pathways. After being trained in many areas of the Gaming Department, I was offered a promotion to become a Gaming Team Leader in 2018. In this role, I have been trained in customer service, conflict management, mentoring and leadership; these skills are key to perform my job as well as assisting me in the Police Force - Sophie

I have been part of the DOOLEYS team since December 2016 working in the role of a Chef De Partie. During my time at DOOLEYS I have been given the opportunity to represent DOOLEYS at the Chef’s Table competition utilising my 13 years of culinary experience. I have also been provided onsite training “Train the Trainer” in order to develop and mentor other team members in the Kitchen and am currently completing my Certificate IV in Leadership and Management. The reason I love DOOLEYS is because of the culture, the people and the growth - Sam

Since starting at DOOLEYS I have been given the opportunity to develop and progress from within. I started as a Customer Service Attendant in April 2015 whilst studying my Bachelor’s Degree in Commerce majoring in Human Resources. With the Academy Pathway that DOOLEYS has in place I was able to complete my Certificate III in Hospitality and later was given the opportunity to become a Preferred Trainer in 2017 in which I was able to pass on my knowledge and skills to fellow team members in the Bar and Cellar. After completing my degree in HR I was offered the role of Learning and Development Assistant within the People and Learning Department in January 2019. As the L&D Assistant I coordinate and administer all training within DOOLEYS and ensuring on the job training is effective, successful and highly regarded - Victor

In January 2010 I joined DOOLEYS as a retiree. I was originally looking for a job to earn some extra money and fill in time, DOOLEYS was a good fit to start out. In the initial stages of employment I found that I learnt a lot of humility as an older employee, and despite previous experience in many industries there were a lot of personal and technical skills that I still had to improve on. Having worked on these skills I was nominated in as Rookie of the Year in 2010 at the age of 61. I still believe I may be the oldest Rookie in Australia to this day. Since my first year at DOOLEYS, I have had the opportunity to grow in professional skills, customer service interactions and even learnt a lot about other cultures and traditions. To date I have learned to greet customers in 20 languages through my experience at reception. From something that initially began as a role to bide my time, I never imagined that I would still be here so many years later and feel as involved in a work community as much as I do. Overall the biggest lesson I have learnt is that no matter how much experience and life skills someone has, you can never know it all. I emphasise that everyone, whether they be new starters or experienced professionals, should try and learn as much as possible.